InsHER

Safe Spaces: Emily Glanz & Katie Hensley on Supporting Clients and Each Other

In this episode, I’m joined by Emily Glanz and Katie Hensley, two incredible women whose journeys into insurance, while rooted in family ties, couldn’t be more different. Emily grew up immersed in the industry, with a father who’s a 30-year veteran and a mother who made insurance decisions as a CFO. Katie, on the other hand, found her calling after her father’s near-fatal workplace accident, driving her to make the workers’ compensation claims process better for others. Today, Emily leads in P&C insurance, representing construction and lumber clients, while Katie specializes in the metalcasting and foundry industries. Both share a profound respect for their clients, which they demonstrate by showing up—literally—with site visits, proper gear, and a commitment to truly understanding their needs.  
Beyond their impressive careers, Emily and Katie share a unique friendship that has been a cornerstone of their personal and professional growth. They speak with admiration for each other and the safe space they’ve created to navigate the challenges of their careers. Their advice? Find a mentor, foster curiosity, and lift others as you climb. Both are also proud moms, seamlessly integrating their family lives with their passion for the industry. From Emily’s daughter hosting a lemonade stand at Cottingham & Butler to Katie’s son proudly displaying his foundry casting next to his baseball trophies, their stories show how deeply they value and celebrate their work. 

Different is Divine: Gina Butchin on Embracing Your Unique Story

In this episode, I interview Gina Butchin, Senior Director of Marketing Communications at Nautilus Insurance Group. Gina shares her incredible journey from a fresh graduate navigating her way into the insurance industry to becoming a seasoned marketing leader known for her strategic acumen and creativity. With over three decades of experience, she talks about her early days at Scottsdale Insurance Company, the pivotal moments that shaped her career, and her passion for building dynamic, impactful communication strategies. Gina’s insights highlight the evolution of marketing within the insurance space and her belief in the power of strong internal and external communications to drive organizational success.
Beyond her professional achievements, Gina opens up about her personal journey of overcoming adversity. Born with a bilateral cleft lip and palate, she candidly discusses the challenges she faced growing up, the impact of her life-changing surgeries, and the process of embracing her differences. Her story inspired her to write a deeply personal book and become a powerful advocate for children and parents facing similar experiences. Gina's message of self-acceptance, authenticity, and the importance of finding one’s voice resonates throughout the conversation, offering valuable advice for anyone struggling with insecurities. Her empowering narrative reminds us that our unique qualities can become our greatest strengths.

You Are a Brand: Anita Farmer on Advocacy and Empowerment

In this episode, I interview Anita Farmer, Senior Vice President and Practice Leader for the Northeast Marine division at Lockton Marine, to discuss her inspiring 30-year journey in the marine insurance industry. Beginning her career in 1987 as a secretary in maritime insurance, Anita quickly fell in love with the industry and seized every opportunity to grow. Fast forward three decades, and Anita found her dream position at Lockton, where she was hired to lead the Northeast marine region. Today, she reflects on her initial surprise at the full scope of responsibilities she now holds, including managing the business, budget, and team development. Anita expresses her deep gratitude for Lockton, where her contributions are valued and her professional growth is continually supported.
Anita’s career has unfolded alongside shifts in the industry, and she’s witnessed remarkable progress for women. While the journey is far from over, she notes a significant shift: women are being given true leadership roles, enabling them to drive change. Her vision of leadership is one of empathy and mentorship, empowering her team and embracing challenges as opportunities to build a better environment for those who follow. Anita is a servant leader who believes in advocating for the next generation, encouraging them to act confidently and never apologize for their uniqueness. Her message to women is powerful: "You are a brand. Continue to develop it, and don’t apologize for who you are.” 

Recruiting with Heart: Nikki Brandt on Building Value-Driven Careers

In this episode, I sit down with Nikki Brandt, Owner and President of NB Talent, whose journey from public relations to insurance has been driven by practicality, passion, and an entrepreneurial spirit. Nikki began her career in commercial insurance underwriting in 2007, a role she initially took for financial stability but quickly fell in love with. Over the years, she built a successful career across underwriting, marketing, and then as a commercial producer, where she cultivated a substantial client base. It was through this work that Nikki recognized a gap in the recruiting space – specifically, the need for a firm dedicated to finding the right fit for insurance roles. In 2021, Nikki took the leap and founded NB Talent, a firm that exclusively matches high-caliber talent with industry-leading companies, all while balancing her career aspirations with family life. 
Nikki shares the unique philosophy behind NB Talent and how she chooses her clients with care, based on culture, reputation, and flexibility – traits she values both personally and professionally. As a strong advocate for flexible work, Nikki speaks candidly about the shifting dynamics in the workforce, especially for women balancing career and family. She’s passionate about empowering women to know their worth, often guiding clients on salary negotiation and encouraging them to keep their resumes polished and take interviews for confidence-building. Nikki believes that embracing flexible and even part-time roles can unlock more potential in the industry, and she’s dedicated to leading by example.

From Sea to C-Suite: Anne Marie Elder’s Path to Authentic Leadership

In this episode, I speak with Anne Marie Elder, Global Chief Underwriting Officer of Specialty Insurance at AXA XL, to explore her inspiring career journey and her passion for the marine industry. Anne Marie's path began with her studies in marine insurance at the U.S. Merchant Marine Academy and service as a commissioned officer in the U.S. Naval Reserve. With over 30 years of insurance experience, she shares pivotal moments from her career, from her early days as a trainee in New York City to leading AXA XL’s global specialty strategy across marine, aerospace, political risk, and niche markets. Anne Marie’s story is one of strategic vision and a relentless pursuit of leadership, including taking detours to acquire the skills needed to excel.
Anne Marie’s passion extends beyond business, as she champions inclusion, diversity, and bringing one’s full self to work. In a candid conversation, she opens up about coming out in a professional setting. She shares how embracing her true self transformed her leadership style, making her a more authentic, compassionate, and effective leader. Anne Marie offers invaluable advice for those who feel the need to mask aspects of their identity at work, emphasizing the power of authenticity and the importance of creating inclusive environments. We also explore the importance of authentic mentorship and the evolving landscape for women in the insurance industry. With impending retirements on the horizon, she stresses the need to prepare women for future leadership roles by providing visibility, coaching, and opportunities to build their skills and confidence. 

Grit, Growth, and Gumption: A New Chapter for Women In Insurance with Tinsley English

In this episode, I speak with Tinsley English, an operational leader and passionate advocate for women in the insurance industry. Tinsley’s journey is a unique one—she’s among the rare individuals who chose a career in insurance right from the start, drawn to the stability it offered. Now, 25 years later, she’s a seasoned expert, lighting up whenever she helps women find their own calling in the industry. Tinsley’s commitment to empowering women is not just professional but deeply personal, as she recently channeled her passion into self-publishing a book. Written in just 60 days, the book is a blend of practical wisdom and heartfelt guidance, aiming to inspire women at all stages of their professional journey.
Tinsley shares the concepts of "Grit, Growth, and Gumption," which form the core of her book. She dives into the importance of self-care in the pursuit of professional grit, the challenges and rewards of personal growth as a leader, and the power of taking calculated risks with gumption. Her message is clear: to truly thrive, women must be willing to break out of their comfort zones and take chances on themselves. Tinsley hopes her book serves as a toolkit for setting and achieving "north star" goals, and she offers a heartfelt message to her younger self, and to all women, about embracing their unique voices. 

Every Decision Counts: Emily Yoo on Being a Mindful Leader

In this episode, I speak with Emily Yoo, who has a unique blend of consulting and insurance expertise. Emily shares how her consulting career, driven by her passion for making a lasting impact, led her to the world of insurance when she received a call from Tokio Marine North America. From there, her journey began, allowing her to leverage her skills in strategy and problem-solving in an industry she believes is crucial to society’s well-being. As someone who thrives on tackling complex challenges, Emily explains how insurance, like consulting, gives her the chance to help companies solve critical issues with a broad market perspective. Her passion for always leaving situations better than she found them shines through in our conversation.
Emily also talks about the opportunities that insurance offers for anyone looking to make a name for themselves, noting the industry’s innovative push in areas like AI experimentation. She shares her thoughts on the power of individual impact in supporting diversity and inclusion, particularly in assembling diverse teams and mentoring those who need it most. Emily emphasizes the importance of broadening our circles beyond the familiar to foster understanding and ensure that diverse voices are heard and valued in the workplace. 

Educating Early: Noelle Codispoti’s Drive to Inspire Future Insurance Leaders

In this episode, I sit down with Noelle Codispoti, Head of the Academy at the Risk & Insurance Education Alliance and Co-Founder and Chief Transformation Officer at Verto. Noelle shares her journey from being a first-generation college graduate with a passion for math to pursuing actuarial science. She reflects on how a high school teacher’s discouragement from becoming a math teacher led her down an unexpected but fulfilling path in insurance. We discuss the industry’s tendency to focus on specific skills while overlooking the many who, like Noelle, find insurance unexpectedly and make a profound impact. Noelle also speaks to an authenticity study conducted with Verto which revealed a disconnect between what insurance companies advertise in job descriptions about the role and company culture vs. the reality, highlighting the need for more transparent and trustworthy communication from hiring managers.
One of the most impactful parts of our conversation was when Noelle shared her approach to engaging students at an early age, changing the perception of insurance as a career. She recalls a visit to a third-grade class where she used a wooden castle and cartoon cutouts to teach children about risk management and insurance, making it relatable and fun. Noelle emphasizes the importance of getting insurance professionals involved in sharing their stories with students to inspire the next generation. Her passion for helping students see insurance as a viable and rewarding career path shines through, and she truly believes that education can transform the future of the industry.

Telling the Story of Representation: How Tamra Johnson Inspires Progress in Insurance

In this episode of InsHER, I sit down with Tamra Johnson, Vice President of Public Affairs for the American Property Casualty Insurance Association (APCIA). Tamra’s journey into insurance began with her work at AAA’s Public Affairs office in Washington, D.C., where she first encountered the industry’s critical role in safeguarding communities. She later joined APCIA just before the pandemic hit in December 2019 and quickly immersed herself in one of her passions: diversity, equity, and inclusion (DEI). Tamra shares how she spearheaded APCIA’s first Women in Diversity Conference in 2020, which has since evolved into the Expanding Opportunity in Insurance Conference, a forum bringing together DEI thought leaders to tackle industry challenges and best practices. Tamra discusses the importance of collaboration, both internally and with key partners like NAAIA and LAAIA, to drive meaningful progress in DEI.
Tamra also speaks to how APCIA’s DEI Leader Groups, which meet quarterly, keep the momentum going by exchanging insights and strategizing on DEI, talent development, and more. She explains the critical role storytelling plays in moving the needle on DEI, helping people understand the lived experiences of others and inspiring allyship and advocacy. I also ask Tamra about the challenges and opportunities in DEI, including continuing to push for greater representation not only for women, but women of color. Tamra also has meaningful insights into how the insurance industry can better communicate its value to young people to ensure a stronger, more inclusive future for the industry.

The Intersection of Business and People: Prioritizing DEI as Strategy with Alicia Kiser

In this episode of InsHER, I have the pleasure of speaking with Alicia Kiser, Vice President of Human Resources at M3 Insurance. Alicia’s journey into HR began at a large, publicly traded company. She was leading leaders of teams by age 22, navigating the complexities of management and business strategy early on. She shares how this intense learning experience gave her a competitive edge and deepened her passion for the intersection of people and business. Alicia quickly realized she wanted more opportunities for impact and personal growth. Thirteen years ago, she joined M3 Insurance, where she found a dynamic environment that allowed her to be more engaged. Alicia is also a champion of diversity, equity, and inclusion (DEI), bringing a data-driven approach to DEI work by integrating scorecards, objectives, and transparent reporting into the company’s strategy.
Alicia discusses her efforts in building and nurturing M3’s Women’s Business Resource Group, which grew from a slow start to a thriving initiative that she proudly watches flourish today. Her DEI philosophy is rooted in the principle of “Give, Learn, and Do,” guiding employees to meet people where they are and create meaningful change. Alicia also speaks to how M3’s DEI efforts are measured through dashboards, aligning their internal demographics with the communities they serve, and connecting with clients and prospects in their own communities. Alicia emphasizes the importance of transparent communication, both internally and externally, so that everyone at M3 feels empowered to speak confidently about the company’s DEI efforts. Her unique approach shows how DEI can be integrated into business strategy and highlights the small yet impactful ways we can create inclusive environments, such as being mindful of the tone-setting conversations that happen before meetings.