Listen Closely: Leslie Carlson on Hearing the Needs of Your Team

In this episode, I speak with Leslie Carlson, Head of International Servicing at Zurich North America where she has invested 27 years of her career. When Leslie heard claims that women on her team weren’t interested in leadership roles at the onset of the pandemic, she gathered the women on her team and fact-checked. What she found wasn’t a lack of ambition, but a deep exhaustion from caregiving, household responsibilities, and financial strain. Once she knew the truth, Leslie began asking more and more questions and advocated for what her team truly needed.

Through her efforts, Leslie not only fostered meaningful conversations but also initiated real change. Her advocacy led to salary adjustments, the introduction of practical benefits like cleaning services, and a forum that remains active, empowering women and educating allies. Leslie’s impact is undeniable: higher retention, career advancements, and a culture of allyship that continues to grow. Leslie encourages women who feel exhausted by the fight for equity to lean on their network and replenish the energy to keep going.  

• Likes
• Download64
• Share